Frequently Asked Questions

General

Storytime is an unlimited children's book subscription service in the United States. Once you join, we send five books to your door step that you can read and enjoy for as long as you’re a member. When you’re ready for new ones, send one or more books back to us, and we’ll send more your way.

We have two Storytime membership plans: Light and Unlimited. Storytime Light is $20 per month, and you get one shipment credit per month. Each shipment comes with 5 books (4 for themes you chose + a bonus book from our collection). When you send all 5 books back, you can pick new themes. Once you have another shipment credit available, we'll send the books as soon as you want! And don't worry, unused shipment credits roll over from month to month!

Storytime Unlimited is $39 per month. You get 5 books at a time. Hold on to the books as long as you like. Send 1, 2, 3, or all of the books back whenever you’re ready, and we’ll replace as many as you send back right away! As an Unlimited plan members, you also get a free book credit for every 6 months of membership!

You can cancel or resume the service at any time.

Storytime Light is $20 per month. When you sign up, you select 4 themes, and we send you a book to match each theme, plus a bonus book from Storytime's collection. You keep the books for as long as you’d like with no due dates or late fees. You earn a new shipment credit each month on your billing cycle date. You can use your credit each month or skip a shipment if you plan to be out. No worries, your shipment credits accrue if they're not used in a month. To redeem credits, simply send back or buy your books and request new themes. We’ll send your next shipment as soon as your account has a credit available! You can check your available shipment credits from your account dashboard.

Storytime Unlimited is $39 per month. You get 5 books at a time. Hold on to the books as long as you'd like. Send 1, 2, 3, 4, or all of the books back whenever you’re ready, and we’ll replace as many as you send back right away! There's no limit to how many shipments you request. As a special perk, you also get a free book credit for every 6 months of membership! You can redeem a book credit by simply keeping one of the books you love from your shipment. We'll apply the free credit to the most expensive book you choose to keep.

Your monthly membership fee allows your family the opportunity to read and enjoy the books for as long as you want, without committing to buying any of them. We’re different than other try-before-you-buy book clubs that require you to return the books within a certain timeframe or be charged for all of them.

For us, this fee helps cover our curation, shipping, book inventory, and processing costs. Oh, and you’re making a big difference by supporting our 1-for-1 giveback where for every subscriber we donate a membership to a wonderful foster family.

With a Storytime Light membership, you earn one shipment credit per month that you can use whenever you'd like. Once you pick your themes, we'll curate and send some great books your way. Hold on to the books for as long as you want. When you send them back, you can use another shipment credit right away if one is available.

With a Storytime Unlimited membership, the short answer is as often as you’d like! We’ll send five books to you. Send as many back whenever you’re ready. In other words, send 1 back to us, and we’ll send 1 back to you; send 4 back to us, and we’ll send 4 back to you.

It usually takes 4-7 business days for the books to get to you. When you’re ready to send books back, log into your account to let us know which ones you’re sending and pick new themes to replace those. We’ll start processing books for your new themes as soon as USPS picks up your package.

That's up to you! With an active membership, you can read and enjoy the books for as long you’d like. If you love any of the books, there’s an option to purchase them from your account—usually at a steep discount because many of our books are gently used. For books you'd like to exchange for something new, you can return them at your convenience with our pre-paid shipping bag and get more books!

Our team reviewed thousands of books to find the best of the best (and we’re reading more every day). Of these, about 20% ultimately make it into our collection. We don’t have special deals with publishers on books we select. We truly scour anywhere and everywhere to find the best books we can.

Reading with your child is a powerful tool for parents to help teach kids about themselves and the world. With that in mind, we let you choose what books we send by picking specific themes (such as instilling grit, helping a child understand a loved one’s illness, prepping your child for the first day at school, etc.). Our team hand selects the best books to help you address those themes. Don’t have time to select themes? We get it, and we’re happy to do that for you!

We currently offer two age ranges: 3-5 and 5-7. With that said, our collection mostly consists of early and advanced picture books. We know children who are both younger and older than those age ranges and absolutely love picture books, so join if your child does!

Absolutely! Each book on your virtual bookshelf has a toggle for ages 3-5 or 5-7, so you can select which age group you want for each theme you request.

We focus mostly on picture books but also have some board books in our inventory. Generally speaking, picture books are those where both the illustrations and words play key roles in telling the story. Illustrations are at least on every other page, if not every page. Board books are similar, except a bit smaller with thicker pages for sturdiness. Within picture books, there are two categories:

Early Picture Books:These books have vibrant illustrations with simpler stories that are perfect for helping your child start to understand the world, emotions, and experiences. We may include books with illustrations only, because these can be especially helpful for a child to pick up on the feelings, emotions, and experiences of characters solely through pictures.

Advanced Picture Books:These books still have great illustrations but also more complex plots to engage your child. As your child starts to meet more children and experience new things, these books can lead to thoughtful conversations between you and your child.

We don’t have a hard and fast rule that children aged 3-5 will get all early picture books and children aged 5-7 will get all advanced picture books. A 3-year old can connect with an advanced picture book just as much as a 7-year old can connect with an early picture book. As such, you will most likely receive a mix of early and advanced picture books.

Most likely both. The books are shared among our Storytime members. With that said, any book you receive will be in good condition as we inspect them upon every return and consistently add new books to our inventory.

Nope! We take pride in keeping our inventory in great shape. Our books are typically in like-new condition and, when they're not, they're discounted steeply to help make room for new books.

We love that a single book can have an incredibly positive impact on so many families! With that in mind, please treat the books with lots of love and care — no writing or coloring in them, no tearing pages, and no spilling liquids on them. We want these books to meet as many families as possible!

All that said, we understand that the books can't stay 'like new' forever, so we fully expect some normal wear and tear with each use. These "reading scars", as we call them, highlight just how many families have loved that book.

Accidents happen! Don't worry! On the first occurrence, just send the book back to us, and we’ll happily waive any fee. On any subsequent occurrence, we’ll just charge whatever our replacement fee is for that particular book (and you're welcome to keep it). Just shoot us an email at hello@getstorytime.com to let us know!

When we receive books, we wipe them down and perform a quality check to make sure no pages are missing or torn and that the books don’t have any water damage, writing, or highlighting in them.

Our world is dealing with an unprecedented situation that has caused many of us to reevaluate our priorities and take a sharper look at the way we do things. Here are a few of the extra precautions we take to keep your family healthy and safe:

Our team members always wear gloves and masks when handling the books. In addition, we treat our team well and provide plenty of sick leave. We do not allow team members to come in when they don't feel well.

Our processes are more stringent than circulation libraries and take the CDC's guidelines for COVID transmission on hard surfaces into account. Specifically, when we receive a shipment of books from a home, we quarantine the books for 4 days before putting them back on our shelves.

We hope to find unique books so this doesn’t happen often. If you have a Storytime Light membership, you can email us at hello@getstorytime.com to request that we email you the titles of the books before we ship them to make sure this doesn't happen. If you have a Storytime Unlimited membership, the good news is that, given the unlimited nature of the service, you can send it back to us, and we’ll send a replacement to you right away.

Nope! We’ll keep track of the books you’ve received and will make sure you don’t get any you’ve had in the past.

With that said, we think it’s totally possible that a book you’ve already had may be relevant again to you in the future. If that’s the case and you want to read it again, send us an email at hello@getstorytime.com and let us know if there is a specific book you’d like to get in your next shipment.

Yes, and we’ll try our best to accommodate. We don’t have a way to do this on our website yet, so just send us a note at hello@getstorytime.com and let us know if there is a specific book you’d like to get in your next shipment.

If you have a Storytime Light membership, you can email us at hello@getstorytime.com to request that we email you the titles of the books before we ship them to make sure this doesn't happen. If you have a Storytime Unlimited membership and receive a book you already have, you can send it back to us immediately, and we’ll send a replacement to you right away.

We hate to see you go! Sign in to your account. Select My Account and from the dropdown menu, then click Renew or Cancel.

Please note that you will need to return or purchase all of your books before your subscription renewal date to avoid being billed for the next month. If you return after that date, you will be charged for the next month, and the cancellation will be effective starting the month after.

Most importantly, please let us know if there's something we could have done to make Storytime a better experience for you. We thrive on feedback and constantly try to improve for our customers. Shoot us a note at hello@getstorytime.com

Shipping and Returns

No worries! Just send us an email at hello@getstorytime.com and let us know you need another label. We’ll email a new one that you can print and place in the label pouch.

To reduce our environmental impact, we send the books in a reusable package. (1) Sign in to your account. (2) From your virtual bookshelf, select the books that are ready for pick up and pick your new themes to fill those slots. (3) Place the books back in the reusable package. (4) Grab the prepaid shipping label from the interior and place it on the outside of the package. (5) Place the package on your doorstep, and USPS will pick it up!

While you definitely don’t have to, if you’d prefer to drop off the package at the post office, you can always walk in and drop it off at the USPS counter with other prepaid items.

When you first join Storytime, we’ll ship out your first bag within 1-2 business days. Once it’s shipped, it usually takes 3-7 days to get to you. You’ll get an email with a tracking number so you can see the estimated delivery date.

Please note that shipments to Alaska and Hawaii can sometimes take up to 13 days. If you’d like to upgrade to Priority Mail service, please send us an email at hello@getstorytime.com.

Before sending your books back, you can sign in to your account to let us know which books you're sending back and to pick your new themes. As soon as USPS picks up your bag, we’ll start processing your next books and will ship them out in 1-2 business days. It’ll usually take 3-7 business days for the books to get to you.

Please note that you don’t have to sign into your account to let us know which books you’re sending back. You can just send the books back and once we receive them, we’ll clear the slots in your virtual bookshelf, and you can sign in to pick your new themes.

We ship anywhere in the United States. Please note that shipments to Alaska and Hawaii can sometimes take up to 13 days. If you’d like to upgrade to Priority Mail service, please send us an email at hello@getstorytime.com.

Rest assured that we’re doing all we can to reduce waste! We’ve reduced our environmental impact in two key ways. First, we use reusable shipping bags. These bags last for at least 40 shipments (and hopefully even longer!).

Second, you get to use our books, have meaningful conversations with your children about important issues, and then send them back when you’re ready. This saves you space and clutter around the house. Multiply that by all Storytime subscribers, and we think this service is doing a ton of good!

It’s easy. Just sign in to your account. Select My Account and from the dropdown menu, click Changing Shipping Address.

Billing and Account

Absolutely! Every book comes individually priced - generally with a great discount - so you can keep any you truly love. When you're ready to return the remaining books, simply log into your account, click "return or buy" and then select which books you plan to buy vs. return.

We accept all major credit cards and affiliated debit cards as well as PayPal. Cash, check, and prepaid credit cards are not accepted. We partner with Stripe Payments to keep your card information secure and to handle your monthly billing.

After joining Storytime, we’ll charge the card on file on the day you join. That date becomes your subscription renewal date. Your credit card will be charged that day (or the next business day) every month thereafter.

Sign in to your account. Select My Account and from the dropdown menu, click Change Payment Info.

Sign in to your account. Select My Account and from the dropdown menu, click Update Password.

Have a question not addressed here? Please shoot us an email at hello@getstorytime.com.